A little side comment about the do’s and don’ts of process discovery last month stirred up some interest, so Jan Recker and I got together and wrote a little piece.
Organizations have an unprecedented number of opportunities available to change and improve their processes. Advances in organizational research, mature supporting information systems, and complementary service offerings allow them to create compliant processes, improve their performance, simulate, automate, and monitor them. But one key challenge remains: You need to find your processes first.
During our BPM Day seminar on June 27th, part of the discussion focused on strategies for the identification of processes. Keith Swenson picked this up in a blog post here. We propose that process modelers seek out a rainy day scenario first, in order to discover as many process variants as possible early during their process modeling efforts. You can read our advice here:
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zur Muehlen, M.; Recker, J.: Asking the Wrong Questions: Process Discovery on a Rainy Day. BPM.com, July 3rd, 2007. Available online at http://www.bpm.com/ [free registration required]
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